Privacy Policy

Effective Date: November 12, 2023arboresq.xyz ("we," "us," or "our") is committed to protecting your privacy as you solve supernatural mysteries, uncover hidden magic, and navigate a modern city filled with mythical creatures in our urban fantasy detective games and related services (the "Services") at arboresq.xyz. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing or using the Services, you consent to the practices described herein. Information We Collect Personal Information: During account registration, we collect your email address, username, password (encrypted), age range, and preferred detective style (e.g., deductive, intuitive, combat-focused). For premium subscriptions (e.g., ad-free gameplay, exclusive cases) or in-game purchases (e.g., detective tools, character outfits), we collect payment details (processed by third-party providers like Stripe) and billing address. Optional information (e.g., favorite mythical creatures) may be collected if you choose to provide it. Usage and Gameplay Data: We automatically gather data about your interaction with the Services, including IP address, device type, operating system, browser version, case solving progress (e.g., clues found, suspects interviewed, cases closed), detective tool usage, and dialogue choices (which shape the story). This data is collected via cookies, in-game analytics tools (e.g., Mixpanel), and server logs. Social Data: If you join detective agencies, participate in multiplayer mystery-solving, or chat with other players, we collect your communications (e.g., chat logs, agency messages) to moderate content and facilitate teamwork. If you link social media accounts, we may access limited information (e.g., display name) to enable features like agency invites. How We Use Your Information To create and manage your account, track your case progress, and sync data across devices. To process transactions, fulfill orders, and send purchase confirmations or subscription reminders. To personalize your experience: recommend cases, detective tools, or agencies based on your solving style and preferences. To improve the Services: analyze gameplay data to balance clue difficulty, fix bugs, optimize story branching, and develop new content (e.g., cases, mythical creatures) aligned with user behavior. To communicate with you: send account updates, case notifications, event alerts (e.g., mystery marathons), and promotional offers (you can opt out of marketing communications at any time). To moderate community interactions: ensure compliance with our community guidelines, prevent harassment, and maintain a friendly detective community. Information Disclosure We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances: To trusted third-party service providers (e.g., payment processors, cloud hosting services, analytics tools) who assist in operating the Services, subject to confidentiality agreements. To agency members (limited to your username and detective alias) to facilitate mystery-solving teamwork. To law enforcement or regulatory authorities if required by law, or to protect our rights, property, or safety, or that of our users or the public. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with prior notice and a commitment to uphold this Privacy Policy. Data Security We implement industry-standard security measures to protect your personal information and case data, including encryption of sensitive data, secure server storage (compliant with SOC 2 standards), regular security audits, and access controls for authorized personnel. We also secure in-game agency communications with end-to-end encryption. Your Rights Access and Correction: You may access, review, and update your personal information by logging into your account or contacting [email protected]. Deletion: You may request account deletion by submitting a request to [email protected]. We will delete your data within 30 days, except as required by law (e.g., financial records) or to resolve disputes. Agency-related data may be retained for moderation purposes. Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages or updating your account preferences. Cookie Management: You can adjust cookie settings in your browser, though disabling certain cookies may limit functionality (e.g., case progress sync, agency invites). Children’s Privacy Our Services are suitable for ages 12 and up, but we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided personal information without consent, please contact us to request deletion. We may require verification of guardianship before processing such requests. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of changes by posting the revised policy on our website with a new effective date. Your continued use of the Services after the update constitutes acceptance of the revised terms. Contact Us For questions or concerns, contact:arboresq.xyz567 Shadowbrook Lane, Portland, ME 04101, USAEmail: [email protected]